Sibling owned and run since 2006.

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Shipping information

We are putting our Saturday deliveries on hold for the moment, but they will be back in February. 

Same Day Delivery  

  • Order before 2pm, Monday-Friday. (All orders placed after 2pm Friday will be dispatched & delivered Monday)
  • 12km delivery radius from Melbourne CBD - Unsure if this is you, click here to see all postcodes we deliver to.
  • Select same day shipping at cart. 
  • Be home after 1pm so our team can deliver, or leave a delivery note allowing authority to leave.
  • Comes at the very low price of $1, regardless of order size.
  • Please note deliveries placed after 2pm with be delivered the next day.
  • Deliveries are carried out by our friendly Blackhearts & Sparrows team who will be observing social distancing recommendations
  • If you are within our same day delivery radius, you are not eligible for our free shipping promotion & Same Day Delivery must be selected. 

 

Canberra, Geelong or Hobart Deliveries

  • Any order placed via our website, will be dispatched from our central warehouse location in Melbourne and in most instances sent via Australia Post. 
  • Our Canberra, Geelong and Hobart stores are running local deliveries, but these can only be processed through the individual store. Please get in touch with the team directly. 

Next Day Sydney, Outer Metro Melbourne Deliveries  - Commencing Monday 25th of October

  • Place your order by midday Monday - Thursday to recicved your order next business day. 
  • Not sure if your postcode qualifies, check here for Melbourne, or here for Sydney
  • Any orders placed after midday on Thursday will be delivered the following Tuesday. 
  • These deliveries are carried out by our friends Anonymous Wines, so no tracking information is available but upon request we can provide more information. 
  • Standard shipping rates apply. 

 

Weekly Brisbane & Byron Bay Deliveries  - Commencing Monday 25th of October

  • Place your order by midday Tuesday for delivery Thursday & Friday. 
  • Not sure if your postcode qualifies, check here
  • Any orders placed after midday Tuesday will be delivered the following Thursday & Friday. 
  • These deliveries are carried out by our friends Anonymous Wines, so no tracking information is available but upon request we can provide more information. 
  • Standard shipping rates apply. 

 

Weekly Adelaide Deliveries - Commencing Monday 25th of October 

  • Place your order by midday Tuesday for delivery Thursday & Friday. 
  • Not sure if your postcode qualifies, check here. 
  • Any orders placed after midday Tuesday will be delivered the following Thursday & Friday. 
  • These deliveries are carried out by our friends Anonymous Wines, so no tracking information is available but upon request we can provide more information. 
  • Standard shipping rates apply. 

 

Standard Shipping

Please note if you are within our same day delivery radius, you are not eligible for our free shipping promotion. 

  • We aim to dispatch all orders placed before 2pm on the same day during regular business hours.
  • Orders received on weekends & public holidays will be dispatched the next business day. 

Parcels are sent via trackable post (in most cases Australia Post) and you will be notified via email of your tracking information once your parcel has left our premises. We require all parcels be signed for on delivery, so we recommend sending to an address where someone will be available to receive the parcel.

Given the delicate nature of our merchandise we will not ship orders during extreme heat, if we foresee any delays with your order due to this, we will notify you accordingly. 

We offer free standard shipping for orders over $150.00 (This promotion is not valid for customers within our Same Day Delivery radius), for orders under this amount, please find breakdown of shipping costs below. 

For orders of 24 or more bottles, additional case rates may apply for some locations – get in touch for a delivery quote.

 

Time frames are once the parcel has left our facilities. Please note we are at the mercy of Australia Post, who are experiecing delays due to COVID-19.

VIC

$10

2-3 business days

NSW

$15

3-4 business days

QLD

$15

4-5 business days

SA

$15

3-4 business days

WA

$15

6-7 business days

TAS

$15

5-6 business days

NT

$20

Up to 10 business days

 

Please note that these delivery times are provided to us from Australia Post, once a parcel leaves our faculties we do not have any control over unforeseen delays.

We currently are not able to offer Click & Collect for online orders. Please contact your local store for stock availability. 

If you have any queries, around delivery times please get in touch with our online team via online@blackhearts.com.au or 03 9119 5100

 

 



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