Shipping Info | Blackhearts & Sparrows

Login

Checkout

Shipping Info

Free Next Day Delivery

  • Order before 11:59pm, Monday-Friday. Exclusive to orders within a 12km delivery radius from Melbourne CBD (Click here to see all applicable postcodes)
  • Orders placed on Saturday & Sunday will be shipped the following Monday or next available business day
  • We aim for our deliveries to run between 11am - 6pm. Please advise in the delivery instructions if your order is time sensitive
  • Deliveries are carried out by our friendly Blackhearts & Sparrows team who are required to check and verify an evidence-of-age document for all new Blackhearts Online and giftee customers
  • Due to recent changes to the Liquor Control Reform Act 1998 (the Act) we can only leave your parcel unattended if you are an exisiting Blackhearts Online customer AND have provided authority to leave
  • For failed deliveries for new or gift customers, and those who have not provided authority to leave, your parcel will be dropped off at our Smith St store for safe keeping. You are welcome to collect from there
  • If you require redelivery, please contact online@blackhearts.com.au to arrange next steps
  • Free Next Day Delivery is only available to orders with a minimum spend of $30. $10 shipping will be applied for orders under $30
  • Please note deliveries placed after 12am will be delivered the following business day

Express Local Delivery

  • If you have missed the 11:59pm Next Day delivery cut off & require urgent same-day delivery, please contact our team on (03) 9119 5100 (10am-5pm Mon-Fri or 10am-1pm Sat)
  • Additional charges will apply
  • This service is subject to availability. We will try our best to make it happen, but please note we are unable to guarantee we can fulfil your request

Standard Shipping

Please note if you are within our same day delivery radius, you are not eligible for our free shipping promotion.

  • We aim to dispatch all orders placed before 2pm on the same day during regular business hours
  • Orders received on weekends & public holidays will be dispatched the next business day
  • Parcels are sent via trackable post (in most cases Australia Post) and you will be notified via email of your tracking information once your parcel has left our premises
  • New & giftee customers are required to have their ID checked
  • Exisiting Blackhearts Online customers can request authority to leave, but this can only be actioned in the checkout

Given the delicate nature of our merchandise we will not ship orders during extreme heat, if we foresee any delays with your order due to this, we will notify you accordingly.

We offer free standard shipping for orders over $150.00, for orders under this amount, please find breakdown of shipping costs below.

  • VIC: $10
  • NSW: $15
  • QLD: $15
  • SA: $15
  • WA: $15
  • TAS: $15
  • NT: $20

Time frames are once the parcel has left our facilities. Please note we are at the mercy of Australia Post.

Any questions? Feel free to reach out to our online team via online@blackhearts.com.au or (03) 9119 5100 (10am-5pm Mon-Fri or 10am-1pm Sat).

Sibling owned and run since 2006

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of a person under the age of 18 years. Liquor License #32064953. Blackhearts & Sparrows supports the Responsible Service of Alcohol.

Subscribe to The Blackhearts Newsletter

We will never spam you

OTHER AREAS

OUR STORES

Blackhearts & Sparrows acknowledges the traditional Custodians of land throughout Australia and we pay our respect to their Elders, past, present and emerging.

© 2024 Blackhearts & Sparrows